Pretty quick response. Not sure if I'm buying it:
Dear Ms. Somers:
Thank you for contacting The Kroger Family of Stores. We appreciate your inquiry regarding the availability of Paul Newman's Pretzels. As far as we know, the product has not been discontinued and it would have just been a local store management decision not to carry the product. There are many factors that determine which products are available to and sold in our stores--shelf space, product demand, supplier availability, and vendor contracts are a few. Special order forms are available at the customer service desk as a courtesy to accommodate specific item requests like Paul Newman's Pretzels.
Please speak the store manager at your local store as our office does not have access to inventory/ordering information. The management team at that store location has the ability to check inventory at other stores and can advise if the Paul Newman's product can be stocked and/or special ordered.
Please do not hesitate to contact us if we may be of further assistance. Thank you for your patronage and have a great day.
Sincerely,
Brian Mack
Consumer Affairs
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